Last updated: July 10, 2026
This Agreement is between you (“Client,” “you”) and Nicole Laino, doing business as Nicole Laino Coaching (“Company,” “we,” or “us”), for participation in private 1:1 coaching with Nicole Laino (the “Program”). By submitting payment or otherwise enrolling, you agree to these Terms.
Scope of Services
Your specific package (for example, the 3-month Limitless container, or an Ascend package that adds Human Design readings) is confirmed at enrollment. Unless your package states otherwise, the core container includes: two 60-minute 1:1 calls per month; Voxer messaging support, to which Nicole responds once daily, Monday–Friday, 9 a.m.–5 p.m. CST (excluding US holidays); and material audits or creation (such as tappings and funnel reviews) as reasonably needed. Coaching draws on Human Design, EFT, Gene Keys, and NLP.
Scheduling, Rescheduling & Missed Sessions
- You are responsible for booking your calls each month using the Calendly scheduling link provided. Calls do not roll over between months unless we agree in writing.
- To reschedule, give at least 24 hours’ notice. Sessions cancelled or rescheduled with less than 24 hours’ notice, and no-shows (arrival more than 15 minutes late), are forfeited and not made up.
- Voxer support is asynchronous and is not a crisis, on-call, or guaranteed-immediate-response service.
Term & Package Expiration
Unused calls and support are available only during your active package term. Any calls not used by the end of the term expire, unless we agree otherwise in writing. Packages are personal to you and non-transferable.
Payment
Fees and any payment-plan schedule are as stated at enrollment; all fees are in USD. You authorize us to charge your payment method for all fees when due. If you are on a payment plan, you remain responsible for the full committed amount. If a payment fails and is not cured, we may pause sessions while the account is past due.
No Refunds
Because this is a highly personalized, capacity-limited service reserved for you, all fees are non-refundable, and no partial refunds are given for unused calls, support, or term. This applies except where a refund or cancellation right is required by applicable law, in which case those rights apply.
Client Responsibilities & Nature of Coaching
You are solely responsible for your own decisions, actions, and results. Coaching is a collaborative, educational relationship. It is not therapy, counseling, or medical, mental-health, financial, or legal advice, and it does not diagnose or treat any condition. If you are under the care of a licensed professional, please continue that care and inform them of the coaching relationship as appropriate. If you are in crisis or may harm yourself or others, contact emergency services immediately (in the US, 911 or 988).
Confidentiality
We keep what you share in coaching confidential, except as needed to deliver the Program or as required by law. You likewise agree to keep the Company’s materials, methods, and any proprietary information confidential.
Recordings & Testimonials
Sessions may be recorded and shared back with you for your use. We will not publish an identifiable recording of you for marketing without your permission. If you provide a review or testimonial, you grant us a license to use it in our marketing; you may withdraw consent for future use by emailing support@nicolelaino.me.
Intellectual Property & License
All materials we provide are our intellectual property, licensed to you for your personal, non-transferable use only. You may not share, resell, redistribute, or use them to train any AI model.
No Warranties & No Guarantees
We provide our services and materials on an “as-is” and “as-available” basis, without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee any specific result, including any financial or business outcome. Materials are for educational and informational purposes, and you are responsible for how you apply them.
Limitation of Liability
To the fullest extent permitted by law, the Company will not be liable to you or any third party for any indirect, incidental, consequential, special, punitive, or exemplary damages, or for lost profits, revenue, data, or goodwill, arising out of or relating to your use of our website, products, or services, even if advised of the possibility of such damages. This does not affect any liability that cannot be excluded or limited under applicable law.
Maximum Damages
Our entire maximum liability and your sole remedy for any claim shall be limited to the actual amount you paid to the Company for the Program.
Governing Law & Dispute Resolution
These Terms and the parties’ relationship are governed by the laws of the State of Texas, without regard to conflict-of-laws rules, except where your local mandatory consumer-protection law provides otherwise.
Informal resolution first. Before starting arbitration, you agree to email support@nicolelaino.me describing the dispute and to give us 30 days to resolve it informally.
Binding arbitration. Except as stated below, any dispute, claim, or controversy arising out of or relating to these Terms or your purchase will be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration will be held in Travis County, Texas, or by videoconference at the consumer’s option. Judgment on the award may be entered in any court with jurisdiction.
Class-action waiver. You and the Company each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one person’s claims.
Small-claims carve-out. Either party may instead bring an individual claim in a small-claims court of competent jurisdiction, so long as it remains in that court and proceeds only on an individual basis.
Equitable relief. Nothing here prevents either party from seeking injunctive or equitable relief in court to protect intellectual property or confidential information. If the class-action waiver is found unenforceable as to a particular claim, that claim alone will proceed in court. This section does not apply to the extent prohibited by your local mandatory consumer law.
Force Majeure
We will not be liable for any failure or delay caused by circumstances beyond our reasonable control, including acts of God, natural disasters, fire, flood, cyber attacks, terrorism, civil unrest, epidemic or pandemic, labor disputes, supply-chain or telecommunications failures, or power outages.
Changes to These Terms
We may update these Terms from time to time. The “Last updated” date shows the latest version. Changes are effective when posted, and your continued use or participation constitutes acceptance of the updated Terms.
Notices
We may provide notice to you by emailing the address you provided or by posting to the website. Email notices are effective when sent; posted notices are effective when posted.
Severability & No Waiver
If any provision is held invalid or unenforceable, the remaining provisions stay in effect. Our failure to enforce any right or provision is not a waiver of it.
Transfer & Assignment
You may not transfer or assign your rights under these Terms without our prior written consent.
Entire Agreement
These Terms, together with any document they reference, are the entire agreement between you and the Company regarding their subject matter and supersede all prior agreements. The Company reserves all rights not expressly granted.
