Last updated: July 10, 2026
These Terms are between you and Nicole Laino, doing business as Nicole Laino Coaching (“Company,” “we,” or “us”), and cover the Foundational, Business/Purpose, and Relationship Human Design Readings. By booking or purchasing a reading, you agree to them.
What You Receive
Each reading is a single 90-minute live session (held over Zoom) with a questionnaire to complete beforehand. Every reading includes your Human Design chart and the session replay, delivered in a Google Drive folder with the call transcript. The Business/Purpose Reading also includes a personalized written business report (50+ pages) with strategic action steps. The Foundational and Relationship readings do not include a written report.
Scheduling & Preparation
- You are responsible for booking your session via the Calendly link and completing the questionnaire by the deadline given. If the questionnaire is not completed in time, your session may be rescheduled.
- To reschedule, give at least 24 hours’ notice. A no-show or a reschedule with less than 24 hours’ notice is treated as delivered and is non-refundable.
- You must provide accurate birth date, time, and location; the accuracy of a reading depends on this information.
No Refunds
Readings are personalized services prepared specifically for you. All sales are final and non-refundable, including once the session has taken place or a written report has been delivered. This applies except where a refund right is required by applicable law, in which case that right applies. (EU/UK buyers acknowledge an immediate-performance waiver at checkout.)
For Self-Reflection, Not Professional Advice
Readings are reflective and educational. They are not medical, psychological, psychiatric, financial, legal, or other professional advice, and they do not predict the future or guarantee any outcome, including any business or financial result. You remain solely responsible for your own interpretations, decisions, and actions. If you are in crisis, contact emergency services (in the US, 911 or 988).
Intellectual Property
Your chart, replay, and any report are provided for your personal use. Our frameworks, methods, and materials (including the Authority Matrix and the Cosmic Niche™ approach) remain our intellectual property; you may not resell, redistribute, or use them to train any AI model. If you provide a testimonial, you grant us a license to use it in our marketing, which you may withdraw for future use by emailing support@nicolelaino.me.
No Warranties & No Guarantees
We provide our services and materials on an “as-is” and “as-available” basis, without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee any specific result, including any financial or business outcome. Materials are for educational and informational purposes, and you are responsible for how you apply them.
Limitation of Liability
To the fullest extent permitted by law, the Company will not be liable to you or any third party for any indirect, incidental, consequential, special, punitive, or exemplary damages, or for lost profits, revenue, data, or goodwill, arising out of or relating to your use of our website, products, or services, even if advised of the possibility of such damages. This does not affect any liability that cannot be excluded or limited under applicable law.
Maximum Damages
Our entire maximum liability and your sole remedy for any claim shall be limited to the actual amount you paid to the Company for the reading.
Governing Law & Dispute Resolution
These Terms and the parties’ relationship are governed by the laws of the State of Texas, without regard to conflict-of-laws rules, except where your local mandatory consumer-protection law provides otherwise.
Informal resolution first. Before starting arbitration, you agree to email support@nicolelaino.me describing the dispute and to give us 30 days to resolve it informally.
Binding arbitration. Except as stated below, any dispute, claim, or controversy arising out of or relating to these Terms or your purchase will be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration will be held in Travis County, Texas, or by videoconference at the consumer’s option. Judgment on the award may be entered in any court with jurisdiction.
Class-action waiver. You and the Company each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one person’s claims.
Small-claims carve-out. Either party may instead bring an individual claim in a small-claims court of competent jurisdiction, so long as it remains in that court and proceeds only on an individual basis.
Equitable relief. Nothing here prevents either party from seeking injunctive or equitable relief in court to protect intellectual property or confidential information. If the class-action waiver is found unenforceable as to a particular claim, that claim alone will proceed in court. This section does not apply to the extent prohibited by your local mandatory consumer law.
Force Majeure
We will not be liable for any failure or delay caused by circumstances beyond our reasonable control, including acts of God, natural disasters, fire, flood, cyber attacks, terrorism, civil unrest, epidemic or pandemic, labor disputes, supply-chain or telecommunications failures, or power outages.
Changes to These Terms
We may update these Terms from time to time. The “Last updated” date shows the latest version. Changes are effective when posted, and your continued use or participation constitutes acceptance of the updated Terms.
Notices
We may provide notice to you by emailing the address you provided or by posting to the website. Email notices are effective when sent; posted notices are effective when posted.
Severability & No Waiver
If any provision is held invalid or unenforceable, the remaining provisions stay in effect. Our failure to enforce any right or provision is not a waiver of it.
Transfer & Assignment
You may not transfer or assign your rights under these Terms without our prior written consent.
Entire Agreement
These Terms, together with any document they reference, are the entire agreement between you and the Company regarding their subject matter and supersede all prior agreements. The Company reserves all rights not expressly granted.
