HD Authority Lab Terms & Conditions

Last updated: July 10, 2026

Welcome to HD Authority Lab. These Membership Terms & Conditions (“Terms”) are between you (“Participant,” “Member,” “Client,” “you”) and Nicole Laino, doing business as Nicole Laino Coaching (“Company,” “Coach,” “we,” or “us”) for participation in HD Authority Lab (the “Membership”), whether through nicolelaino.com, Circle, video or audio conferencing, or otherwise. By purchasing, accessing, or using the Membership, you agree to these Terms.

Eligibility

You must be 18 or older to purchase or participate.

Scope of Services

The Membership begins when your first payment is made or your subscription is activated. It is a living membership supporting practical application of Human Design through education, implementation support, and community, hosted on Circle. Its structure, topics, content, cadence, and features may change over time, and access to content (including recordings) is available only while you are an active Member in good standing, unless we state otherwise in writing.

Payment & Billing (Subscriptions)

By providing a payment method, you represent you are authorized to use it and authorize us to charge it for all Membership fees, including recurring subscription fees. All fees are in USD.

Auto-renewal. By enrolling in a subscription plan, you authorize recurring charges (monthly or annually, per your selection) until you cancel in accordance with these Terms. You must keep a valid payment method on file.

Price-lock. If you join at a specific price, you keep that price for as long as you remain an active Member without interruption. If you cancel and later rejoin, you rejoin at the then-current rate.

Cancellation Policy

You may cancel by emailing support@nicolelaino.me with at least thirty (30) days’ notice prior to your next billing date. Cancellation becomes effective after the notice period is satisfied and your then-current billing period ends.

No Refunds

Due to the nature of digital membership access and content delivery, we do not allow returns or refunds under any circumstances, including for unused time, missed sessions, dissatisfaction, forgetting to cancel, or changes to Membership content or features. This applies except where a refund or cancellation right is required by applicable law, in which case those rights apply.

Failed Payments & Grace Period

If we cannot process a payment, we (or our processor) may reattempt it. If payment remains unsuccessful, we may suspend or revoke access after a five (5) day grace period. Access may be restored once your account is current.

Chargebacks & Payment Disputes

By attempting a chargeback or payment dispute, you understand we may immediately terminate your access, and we may present these Terms to your financial institution, processor, or any investigating agency.

Participant Responsibilities

Your results depend on your participation and choices; you are responsible for your decisions, actions, and results; and you will engage respectfully and follow community guidelines.

Communication & Support

Support is available at support@nicolelaino.me for billing, access, and technical questions. We are generally available Monday–Friday, 9 a.m.–5 p.m. CST, excluding US holidays, and aim to respond within 24 business hours. The Membership does not include private coaching, consulting, or 1:1 messaging unless expressly stated in writing.

Community Guidelines

The Membership includes a community space. You agree to maintain a respectful environment: no harassment, hate speech, discrimination, threats, bullying, or abuse; no spamming or disruption; no unsolicited DMs, pitching, or solicitation of Members; no advertising or promotion without permission; and compliance with all laws and platform rules. We may remove content, mute, suspend, or terminate access for violations without refund.

Confidentiality

The community and live sessions may include personal, business, and proprietary discussions. You agree not to share, copy, screenshot, record, republish, distribute, or disclose other Members’ posts, identities, statements, or content outside the Membership; not to use confidential information detrimentally; and to treat discussions as confidential unless you have permission. These obligations survive termination. If we determine in our sole discretion that you have violated this section, your access may be terminated immediately without refund, and we may pursue other remedies.

Recordings & Consent to Use

Calls, trainings, and community events may be recorded. By participating, you grant us permission to record and to use your participation (name, voice, likeness, image, chat contributions, questions) for business and marketing purposes, without further consent or compensation. If you do not want your likeness used for marketing, you may request a marketing opt-out by emailing support@nicolelaino.me; we will make commercially reasonable efforts for future marketing use, though we may be unable to remove your likeness from materials already created or published, and this does not affect recording for Membership delivery and replay. To minimize appearing in recordings, you may keep your camera off, use a display name, and participate via chat.

License & Intellectual Property

We grant you a limited, non-transferable, non-exclusive, revocable, personal-use license to access the Membership for yourself only. We retain all rights, title, and interest in the Membership and its materials. You may not share, copy, reproduce, modify, publish, sell, sublicense, or distribute materials, or share login details. Any PDFs provided for download remain our intellectual property and may not be shared, sold, or redistributed. You may not use Membership content to train, fine-tune, or develop any AI model or automated system, or allow any third party to do so. Violations may result in immediate termination without refund, and we may pursue all available remedies, including injunctive relief, damages, and reasonable attorneys’ fees.

Disclaimer

Group education and Membership support are professional relationships that may facilitate reflection, insight, and action, and are distinct from therapy and consulting. Under no circumstances will the Coach provide therapy or medical, mental-health, financial, legal, or other advice requiring licensure. Human Design and the Gene Keys are reflective tools; you remain responsible for your interpretations, decisions, and outcomes. Any EFT, somatic, or emotional-processing practices are not a substitute for medical or mental-health treatment and do not create a therapist-client relationship; seek a licensed professional for trauma, severe distress, or mental-health conditions. If you are in crisis or may harm yourself or others, contact emergency services immediately (in the US, 911 or 988).

No Warranties & No Guarantees

We provide our services and materials on an “as-is” and “as-available” basis, without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee any specific result, including any financial or business outcome. Materials are for educational and informational purposes, and you are responsible for how you apply them.

Independent Relationship & Other Activities

Our relationship is that of independent parties; nothing creates a partnership, joint venture, employment, agency, or fiduciary relationship. This is not an exclusive relationship, and we may serve other clients as long as it does not hinder delivery of the Membership.

Promotions & Discounts

We may offer promotions from time to time; they are not guaranteed to be available at any time, may be modified or discontinued at our discretion, and are not applied retroactively to prior purchases.

Termination of Use

We may terminate or restrict your access to the Website, Circle, and/or the Membership at any time, including for violation of these Terms. You remain responsible for charges incurred before termination.

Limitation of Liability

To the fullest extent permitted by law, the Company will not be liable to you or any third party for any indirect, incidental, consequential, special, punitive, or exemplary damages, or for lost profits, revenue, data, or goodwill, arising out of or relating to your use of our website, products, or services, even if advised of the possibility of such damages. This does not affect any liability that cannot be excluded or limited under applicable law.

Maximum Damages

Our entire maximum liability and your sole remedy for any claim shall be limited to the actual amount you paid to the Company for the Membership in the three (3) months immediately preceding the event giving rise to the claim.

Governing Law & Dispute Resolution

These Terms and the parties’ relationship are governed by the laws of the State of Texas, without regard to conflict-of-laws rules, except where your local mandatory consumer-protection law provides otherwise.

Informal resolution first. Before starting arbitration, you agree to email support@nicolelaino.me describing the dispute and to give us 30 days to resolve it informally.

Binding arbitration. Except as stated below, any dispute, claim, or controversy arising out of or relating to these Terms or your purchase will be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration will be held in Travis County, Texas, or by videoconference at the consumer’s option. Judgment on the award may be entered in any court with jurisdiction.

Class-action waiver. You and the Company each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one person’s claims.

Small-claims carve-out. Either party may instead bring an individual claim in a small-claims court of competent jurisdiction, so long as it remains in that court and proceeds only on an individual basis.

Equitable relief. Nothing here prevents either party from seeking injunctive or equitable relief in court to protect intellectual property or confidential information. If the class-action waiver is found unenforceable as to a particular claim, that claim alone will proceed in court. This section does not apply to the extent prohibited by your local mandatory consumer law.

Privacy Policy

Your use of the Website and Membership is subject to our Privacy Policy.

Force Majeure

We will not be liable for any failure or delay caused by circumstances beyond our reasonable control, including acts of God, natural disasters, fire, flood, cyber attacks, terrorism, civil unrest, epidemic or pandemic, labor disputes, supply-chain or telecommunications failures, or power outages.

Changes to These Terms

We may update these Terms from time to time. The “Last updated” date shows the latest version. Changes are effective when posted, and your continued use or participation constitutes acceptance of the updated Terms.

Notices

We may provide notice to you by emailing the address you provided or by posting to the website. Email notices are effective when sent; posted notices are effective when posted.

Severability & No Waiver

If any provision is held invalid or unenforceable, the remaining provisions stay in effect. Our failure to enforce any right or provision is not a waiver of it.

Transfer & Assignment

You may not transfer or assign your rights under these Terms without our prior written consent.

Entire Agreement

These Terms, together with any document they reference, are the entire agreement between you and the Company regarding their subject matter and supersede all prior agreements. The Company reserves all rights not expressly granted.