Last updated: October 20, 2026
These Terms are between you (“Participant,” “you”) and Nicole Laino, doing business as Nicole Laino Coaching (“Company,” “Coach,” “we,” or “us”). They apply to any live challenge, bootcamp, or similar time-limited live event we run (each, a “Challenge”), including Known & Paid By Design. By purchasing, registering for, or participating in a Challenge, you agree to these Terms.
What’s Included
Each Challenge is a time-limited live event. The specific dates, price, schedule, and inclusions are as described on the registration page and at checkout, and may include daily lessons and action steps, live sessions (held over Zoom), a private community (for example, on Telegram), and replays available for a limited time. Access to Challenge content, the community, and replays is available only for the Challenge period and any replay window stated at registration, unless we say otherwise in writing.
Schedule, Live Sessions & Replays
- Live sessions take place at the scheduled times. Live attendance is encouraged but not required; where replays are provided, they are available only for the window stated at registration.
- We may adjust the schedule, format, content, or inclusions of a Challenge as reasonably needed, and we will communicate material changes when possible.
- Your results depend on your own participation and implementation during the Challenge.
Payment
The Challenge fee is as stated at checkout and is in USD. By registering, you authorize us to charge your payment method for the fee. Where a payment plan is offered, you authorize the scheduled recurring charges and remain responsible for the full amount.
No Refunds
Because a Challenge is a live, time-limited event delivered as it happens, all sales are final and non-refundable, including for missed sessions, non-participation, or dissatisfaction. Where replays are provided, you may use them to catch up within the stated replay window. This applies except where a refund or cancellation right is required by applicable law, in which case those rights apply. If you are a consumer in the EU or UK, you acknowledge at checkout that you want the Challenge to begin on its start date and that, once it begins, you lose any statutory right to withdraw for a refund.
Community Guidelines & Confidentiality
A Challenge may include a private community space. By participating, you agree to maintain a respectful environment: no harassment, hate speech, discrimination, threats, bullying, or abuse; no spamming or disruption; no unsolicited direct messages, pitching, or solicitation of other participants; no advertising or promotion without our permission; and compliance with all applicable laws and platform rules. You also agree to keep other participants’ posts, identities, and shared content confidential, and not to screenshot, record, republish, or share them outside the Challenge. We may remove content, mute, suspend, or remove any participant for violations, without refund. These confidentiality obligations survive the end of the Challenge.
Recordings & Consent to Use
Live sessions and community events may be recorded. By participating, you grant us permission to record and to use your participation (including your name, voice, likeness, image, chat contributions, and questions) for delivering the Challenge and for business and marketing purposes, without further consent or compensation. If you do not want your likeness used for marketing, email support@nicolelaino.me to request a marketing opt-out for future use; we may be unable to remove your likeness from materials already created or published. To minimize appearing in recordings, you may keep your camera off, use a display name, and participate via chat where available.
Nature of the Challenge; Not Professional Advice
A Challenge is educational and collaborative. It is not therapy, counseling, or medical, mental-health, financial, or legal advice, and it does not diagnose or treat any condition. Human Design and the Gene Keys are reflective tools; you remain responsible for your own interpretations, decisions, and actions.
EFT and emotional-processing practices. A Challenge may include Emotional Freedom Technique (EFT/tapping), somatic, or emotional-processing exercises. These are self-help practices offered for educational purposes. They are not a substitute for medical or mental-health treatment, they do not create a therapist-client relationship, and you participate at your own discretion and risk. Please seek a licensed professional for trauma, severe distress, or any mental-health condition. If you are in crisis or may harm yourself or others, contact emergency services immediately (in the US, call 911 or 988).
Results & Earnings Disclaimer
We make no guarantee of any specific result, including any sales, clients, income, or business outcome, from participating in a Challenge. Any examples or testimonials are not typical and are not a promise that you will achieve similar results. Your outcome depends on your own effort, experience, offer, audience, and many factors outside our control. There is no guarantee you will earn any particular income, or any income at all.
Other Offers
During or after a Challenge, we may tell you about our other programs, products, or services (for example, our mentorship). Any such offer is optional and separate from your Challenge purchase, and the Challenge fee is not credited toward another program unless we state otherwise in writing.
License & Intellectual Property
We grant you a limited, non-transferable, non-exclusive, revocable, personal-use license to access the Challenge and its materials for yourself only. We retain all rights, title, and interest in the Challenge and its materials. You may not share login or community access, or copy, reproduce, record, resell, redistribute, or publish the materials. You may not use any Challenge content or materials to train, fine-tune, or develop any AI model or automated system, or allow any third party to do so.
No Warranties & No Guarantees
We provide the Challenge on an “as-is” and “as-available” basis, without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
Limitation of Liability
To the fullest extent permitted by law, the Company will not be liable to you or any third party for any indirect, incidental, consequential, special, punitive, or exemplary damages, or for lost profits, revenue, data, or goodwill, arising out of or relating to a Challenge, even if advised of the possibility of such damages. This does not affect any liability that cannot be excluded or limited under applicable law.
Maximum Damages
Our entire maximum liability and your sole remedy for any claim shall be limited to the actual amount you paid to the Company for the Challenge.
Governing Law & Dispute Resolution
These Terms and the parties’ relationship are governed by the laws of the State of Texas, without regard to conflict-of-laws rules, except where your local mandatory consumer-protection law provides otherwise.
Informal resolution first. Before starting arbitration, you agree to email support@nicolelaino.me describing the dispute and to give us 30 days to resolve it informally.
Binding arbitration. Except as stated below, any dispute, claim, or controversy arising out of or relating to these Terms or your purchase will be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration will be held in Travis County, Texas, or by videoconference at the consumer’s option. Judgment on the award may be entered in any court with jurisdiction.
Class-action waiver. You and the Company each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one person’s claims.
Small-claims carve-out. Either party may instead bring an individual claim in a small-claims court of competent jurisdiction, so long as it remains in that court and proceeds only on an individual basis.
Equitable relief. Nothing here prevents either party from seeking injunctive or equitable relief in court to protect intellectual property or confidential information. If the class-action waiver is found unenforceable as to a particular claim, that claim alone will proceed in court. This section does not apply to the extent prohibited by your local mandatory consumer law.
Force Majeure
We will not be liable for any failure or delay caused by circumstances beyond our reasonable control, including acts of God, natural disasters, fire, flood, cyber attacks, terrorism, civil unrest, epidemic or pandemic, labor disputes, telecommunications failures, or power outages.
Changes to These Terms
We may update these Terms from time to time. The “Last updated” date shows the latest version. Changes are effective when posted, and your continued participation constitutes acceptance of the updated Terms.
Severability & No Waiver
If any provision is held invalid or unenforceable, the remaining provisions stay in effect. Our failure to enforce any right or provision is not a waiver of it.
Entire Agreement
These Terms, together with any document they reference and the registration details for a specific Challenge, are the entire agreement between you and the Company regarding the Challenge and supersede all prior agreements. The Company reserves all rights not expressly granted.
