Last updated: July 10, 2026
This Privacy Policy explains how Nicole Laino, doing business as Nicole Laino Coaching (“Company,” “we,” or “us”) collects, uses, shares, and protects your personal information when you use nicolelaino.com, our subdomains, and our checkout (the “Website”). Contact: support@nicolelaino.me; 11907 Arch Hill Dr, Austin, TX 78750-2702.
Information We Collect
- Information you provide: name, email, phone; billing and payment details; business information (business name, model, revenue, goals); birth date, time, and location (for charts and readings); social handles; and anything you submit in forms, applications, surveys, or messages.
- Information collected automatically: device and usage data (IP address, browser, time zone, pages viewed, referring links) via cookies, log files, and pixels/tags.
How We Use It & Our Legal Bases
We use your information to deliver your purchases and accounts (performance of a contract); to communicate with you and provide support (contract / legitimate interests); to send marketing where permitted (consent, or legitimate interests with opt-out); to screen for fraud and secure the Website (legitimate interests / legal obligation); to run analytics and advertising (consent where required, otherwise legitimate interests); and to comply with law (legal obligation).
How We Share It
We share personal information with service providers who process it on our behalf under contract, in the categories below. We do not sell your personal information for money. We may “share” certain identifiers with advertising platforms for cross-context behavioral advertising (see “Your Rights & Choices”). We may also disclose information to comply with law or protect our rights. The service providers we use include:
- Website & hosting: our website host, WordPress, and WooCommerce
- Online courses & certification: Thinkific
- Membership community & content: Circle
- Group program community & messaging: Telegram
- Private coaching messaging: Voxer
- Email marketing: Kit
- Payments & checkout: Stripe, ThriveCart, and WooCommerce
- Scheduling: Calendly
- Video sessions: Zoom
- File delivery: Google Workspace and Google Drive
- Analytics & advertising: Google Analytics, Meta Pixel, and Segmetrics
Text Messaging (SMS)
If you provide your phone number and opt in, we may send you marketing and transactional text messages. Message frequency varies. Message and data rates may apply. Consent to receive texts is not a condition of any purchase. Reply STOP to unsubscribe at any time, or HELP for help. Carriers are not liable for delayed or undelivered messages. We do not share your mobile information with third parties for their own marketing.
International Transfers
We are based in the United States and our providers may process data in the US, Canada, and elsewhere. Where we transfer personal information out of the EEA or UK, we rely on appropriate safeguards such as the EU Standard Contractual Clauses (and the UK Addendum) or an adequacy decision. Contact us for details.
How Long We Keep It
We keep account and purchase records for the life of your relationship with us plus the period required by tax and accounting law (generally up to 7 years); marketing contact data until you unsubscribe or ask us to delete it; and analytics/advertising data per the provider’s standard retention. We then delete or anonymize it.
Your Rights & Choices
- EU/UK (GDPR): access, rectification, erasure, restriction, objection, portability, withdrawal of consent, and the right to complain to your data-protection authority.
- California (CCPA/CPRA) and similar US state laws: the right to know, delete, and correct; to opt out of “sharing” for cross-context behavioral advertising; and non-discrimination for exercising these rights. You may use an authorized agent.
To exercise any right, email support@nicolelaino.me.
Cookies
We use necessary, analytics, and advertising cookies as described in our Cookie Policy. In regions that require it, non-essential cookies load only after you consent via our banner.
Children
The Website is for adults 18+ and is not directed to children under 16. We do not knowingly collect information from children; contact us if you believe a child provided us information and we will delete it.
Changes & Contact
We may update this policy; the “Last updated” date shows the latest version. Questions or requests: support@nicolelaino.me, Nicole Laino (doing business as Nicole Laino Coaching), 11907 Arch Hill Dr, Austin, TX 78750-2702.
